One of my greatest strengths is to map out current business processes and to identify all the inputs and outputs of each process step. Typically, I achieve this with post-it notes, which allows me to move steps around as I probe process owners and team members on how they get things done. In building a process map I often ask, "And then what happens?", followed by "What happens next?"
Once, using Visio software, I mapped out how to create a sales training booklet and then stood back to look at the masterpiece, err . . . catastrophe. It was so obvious to see where all the inefficiencies were.
All of this sounds mundane, I know. With the doom and gloom of the economy, we have to survive on-the-job with less staff, dwindling budgets and higher expectations. We could all throw up our hands and continue to move exactly on the same path. Instead, get off the path and be open to examining why you do what you do and the value you (or the process) offers.
My ultimate goal in taking this class is to strengthen my writing skills in order to evolutionize marketing communications for our retail sales organization. I look forward to exploring ways to deliver business news more efficiently and tailored to different audiences. When I achieve this goal, I will make a positive impact on retail sales and be the most reliable source for marketing news and information.
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